Orders typically ship within 24 – 48 hours of receipt via FedEx ground from Richmond, CA. Orders at trade shows generally take a little longer.

Shipping is calculated based on the weight and dimension of the shipment. Rates charged are those that are determined by the carrier and there are no surcharges imposed by Pendulux.

Orders ship from our warehouse in Northern California in Richmond.

Unless otherwise requested, orders are shipped via FedEx Ground.  

Transit times (not guaranteed):

Northern California: 1 business day

Other West Coast: 2 business days

Rocky Mountain: 2 – 3 business days

Midwest:         3 – 4 business days

East Coast: 4 – 5 business days

Currently we ship via FedEx Ground or UPS Ground. For expedited service, please contact us at info@pendulux.com. If you wish to use your own FedEx or UPS account, please provide your account number when ordering.

Each shipping address will require its own separate order.

We are unable to ship to PO boxes.

International shipments must be quoted individually. Please contact our office for carrier options info@pendlux.com.

Each item is individually boxed in a craft cardboard box with a label that contains SKU number, product image and UPC with bar code.

Tracking information will automatically be emailed to the address provided when your order ships. Tracking information can be found in the lower left section of the invoice.

Visa, MasterCard, American Express, Discover and we also accept PayPal.

We require a credit card for opening orders. Payment terms may be established upon completion and approval of a credit application. To receive a credit application, please email info@pendulux.com.

Most items are made of aluminum, brass or sheet metal. Item descriptions will specify the materials used.

Pendulux uses only high-quality quartz movements supplied by one of the world’s largest clock movement manufacturers. Though we use a variety of movements depending on clock size and other specifications, such as non-pendulum or pendulum models, all movements used are accurate and reliable. The vast majority operate on one AA battery, and have an expected operating life of at least one year before battery replacement is necessary.

Vintage style bulbs are sold by Pendulux. If a certain style of bulb is recommended, the model is indicated in the description of the lamp on its product page. If not using these vintage bulbs, we recommend using only LED type bulbs. All bulbs are sold separately.

Most Pendulux products use AA batteries. If another type of battery is required, it will be listed in the product’s operating instructions.

We recommend using a dry cloth to clean metal surfaces. Metal polish may change the finish on aluminum, brass or nickel. If metal polish is used, we suggest testing in an inconspicuous spot so you know how the metal will react.

Our products are mostly made in both India and China. As a rule, all items constructed of brass, aluminum and/or nickel are made in India.

Pendulux does not engrave items although many can be engraved. For large quantities, we may be able to help with customization - please contact our office info@pendulux.com.

Get notified via email when the product is back in stock by clicking the 'email me when available' button on the product page.

All items are guaranteed for 2 years from the date of purchase against manufacturing defects. For more information click here.

We will replace any item found to be defective or damaged at the factory. Please notify our office within 48 hours of receipt of merchandise.

Unauthorized returns will incur a 20% restocking fee. A 20% restocking fee also applies to refused shipments.