Orders typically ship within 24 – 48 hours of receipt via FedEx ground from Richmond, CA. Orders at trade shows generally take a little longer.
Help Center
FAQ
Shipping
What is the shipping rate?
Shipping is calculated based on the weight and dimension of the shipment. Rates charged are those that are determined by the carrier and there are no surcharges imposed by Pendulux.
Where do orders ship from?
Orders ship from our warehouse in Northern California in Richmond.
How long does shipping take?
Unless otherwise requested, orders are shipped via FedEx Ground.
Transit times (not guaranteed):
Northern California: 1 business day
Other West Coast: 2 business days
Rocky Mountain: 2 – 3 business days
Midwest: 3 – 4 business days
East Coast: 4 – 5 business days
What shipping options are available?
Currently we ship via FedEx Ground or UPS Ground. For expedited service, please contact us at info@pendulux.com. If you wish to use your own FedEx or UPS account, please provide your account number when ordering.
Can I ship items to multiple addresses?
Each shipping address will require its own separate order.
Can items be shipped to a PO box?
We are unable to ship to PO boxes.
Can I ship internationally?
International shipments must be quoted individually. Please contact our office for carrier options info@pendlux.com.
How are items packaged?
Each item is individually boxed in a craft cardboard box with a label that contains SKU number, product image and UPC with bar code.
How do I track my order?
Tracking information will automatically be emailed to the address provided when your order ships. Tracking information can be found in the lower left section of the invoice.
Payment
What credit cards do you accept?
Visa, MasterCard, American Express, Discover and we also accept PayPal.
Terms
We require a credit card for opening orders. Payment terms may be established upon completion and approval of a credit application. To receive a credit application, please email info@pendulux.com.
Order Minimums
All orders under $200 will be invoiced a $25 surcharge.
Product
What are the products made of?
Most items are made of aluminum, brass or sheet metal. Item descriptions will specify the materials used.
What type of clock movement do you use?
Pendulux uses only high-quality quartz movements supplied by one of the world’s largest clock movement manufacturers. Though we use a variety of movements depending on clock size and other specifications, such as non-pendulum or pendulum models, all movements used are accurate and reliable. The vast majority operate on one AA battery, and have an expected operating life of at least one year before battery replacement is necessary.
What bulbs should be used in Pendulux lamps?
Vintage style bulbs are sold by Pendulux. If a certain style of bulb is recommended, the model is indicated in the description of the lamp on its product page. If not using these vintage bulbs, we recommend using only LED type bulbs. All bulbs are sold separately.
What type of batteries do your products use?
Most Pendulux products use AA batteries. If another type of battery is required, it will be listed in the product’s operating instructions.
How do I clean my Pendulux item?
We recommend using a dry cloth to clean metal surfaces. Metal polish may change the finish on aluminum, brass or nickel. If metal polish is used, we suggest testing in an inconspicuous spot so you know how the metal will react.
Where are the products made?
Our products are mostly made in both India and China. As a rule, all items constructed of brass, aluminum and/or nickel are made in India.
Is a product customizable?
Pendulux does not engrave items although many can be engraved. For large quantities, we may be able to help with customization - please contact our office info@pendulux.com.
When will an out of stock item come back in?
Get notified via email when the product is back in stock by clicking the 'email me when available' button on the product page.
What is your product warranty?
All items are guaranteed for 2 years from the date of purchase against manufacturing defects. For more information click here.
Damage/Defect
We will replace any item found to be defective or damaged at the factory. Please notify our office within 48 hours of receipt of merchandise.
Unauthorized returns will incur a 20% restocking fee. A 20% restocking fee also applies to refused shipments.
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