Orders typically ship within 24 – 48 hours of receipt via FedEx ground from Richmond, CA. Orders at trade shows generally take a little longer.
Shipping is calculated based on the weight and dimension of the shipment. Rates charged are those that are determined by the carrier and there are no surcharges imposed by Pendulux.
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We will replace any item found to be defective or damaged at the factory. Please notify our office within 48 hours of receipt of merchandise. Unauthorized returns will incur a 20% restocking fee. A 20% restocking fee also applies to refused shipments.
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